Return & Refund Policy

At KOMIILA, we want you to be completely satisfied with your purchase. Please review our policy below to understand your options.

Return Eligibility

We accept returns within 30 days of delivery under the following conditions:

• Items must be unused and in original condition
• Items must include original packaging
• Proof of purchase is required

We do not accept returns for items that show signs of use, damage, or alteration not caused by Halto.

Non-Returnable Items

Certain items are not eligible for return, including:

• Final sale or clearance items
• Gift cards
• Items marked as non-returnable on the product page

Return Method

All returns must be made by mail.

To request a return, please contact our support team with your order details.
Returns must be approved before being sent back. Unauthorized returns may not be accepted.

Return Shipping

• Customers are responsible for return shipping costs
• If the item is defective or incorrect, we will cover the return shipping cost

We recommend using a trackable shipping method.

Restocking Fee

We do not charge any restocking fees.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, refunds will be issued to the original payment method within 5 business days.

Exchanges

We do not guarantee exchanges. If you need a different item, we recommend placing a new order.

Damaged or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of delivery with photos for verification.
We will arrange a replacement or refund if applicable.

Chargebacks & Disputes

We encourage customers to contact us directly before opening a dispute with their payment provider.

Unauthorized chargebacks or disputes without prior contact may delay resolution. We reserve the right to provide order and delivery confirmation to payment processors as part of dispute handling.

Contact

For all return and refund inquiries, please contact us at:
📧 support@komiila.com